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Factory: 98 Oriel Rd, Bellfield Ph: 03 9497 3555 Fax: 03 9497 3909
Nursery : 3 Wimpole Cres, Bellfield Ph: 03 9497 5014 Fax: 03 499 5715
02/09/2010
Please Note HiCity will be closed September 23rd and 24th.
Please reorganise taxi’s if appropriate.
Pay day that week will be on Wednesday 22nd.
Our Contract Manager from FaHCSIA - John Michie has moved to a different role in the department. John’s support for HiCity was greatly appreciated.
Last Thursday we had a visit from John to introduce our new Contract Manager Tanya McIntye. She was very impressed with HiCity particularly the bright clean Factory. Next time she comes she will visit the Nursery.
Joke of the week.
Why is there no aspirin in the jungle?
Answer bottom of page.
Annual leave for 2010-2011
September 23rd and 24th – (Show day plus 1)
November 1st – (Cup Eve): Melbourne Cup Nov 2nd – Public Holiday
December 20th to January 12th inclusive (Christmas)
April 22nd to April 29th inclusive (Easter)
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Date
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Time
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September 17th
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1pm
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Workers Committee Meeting
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September 17th
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2pm
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General Workers Meeting
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September 17th
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2pm
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Staff Meeting
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September 16th
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9am
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Occupational Health and Safety (OH&S) Meeting
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September 27th
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7.30pm
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Board Of Management – Workers Attending Mark And Charlie At NorthStar Heidelberg.
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10.30am
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Quality Assurance (QA) Meeting at NorthStar
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Weekly
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Quality Assurance Sub Committee HiCity
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1st Friday Mth.
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Garden/Nursery Support Workers
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2nd Wed Mth
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Factory Support Workers
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2nd Fri Mth.
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Quality Management System (QMS) Meeting
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Answer to joke – Because the parrots eat them all (paracetamol).
Telling HiCity that you have a problem is very important. This is the recommended process.
If you would like a copy of the complete procedure please ask Lynne or Tina.
If the complaint involves an alleged criminal action or could result in adverse public relations see the General Manager immediately.
- This procedure defines the Staff action required when a Worker makes a complaint.
- Workers will not get into trouble for raising a complaint.
- Complaints will be heard in a non-threatening manner.
- Workers will not be subject to any reprisals as a result of making a complaint.
- All complaints will be treated as confidential
Complaint Resolution Flow Chart
Workers have the right to have a representative of their choice to assist them and a complaint can be formalised at any time, but the recommended procedure is as follows………….
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Talk to the other person concerned:
Tell the person who is the cause of the complaint how what they are doing affects you. Be positive and assertive. Telling them will give them the chance to stop or change what they are doing. If the problem continues take the matter to the …..
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If the complaint is not
about a person but about
an issue take the matter
to the ………
Support Worker:
Allow the Support worker to resolve the problem. But if the problem continues, let them know that you are taking the matter to the ……..
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If the complaint is
about the Support
Worker take the
Operations Manager - Adriano
Allow Adriano time to resolve the problem. But if the problem continues, let him know that you are taking the matter to the……..
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matter to the …
If the complaint is about
the Operations Manager
General Manager – Frank
Allow Frank time to resolve the problem. If the problem continues let him know you are taking the matter to the….
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take the matter to the …
If the complaint is about
the General Manager take
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Board of Management HiCity sub committee (Evan or Peter)
Allow the Representatives of the sub committee time to resolve the problem. If the problem continues let him know you are taking the matter to the ....
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the matter to the ………
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Board of Management:
Assistance will be made available by the complainant’s nominated HiCity employee or chosen advocate to formulate a letter to the Board of Management for resolution, if required.
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Information regarding the CRRS and the Abuse and Neglect Hotline can be found in the pamphlet holders at each site- see staff for support.
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